Chats is the heart of Buvvo. Every WhatsApp conversation lands here, sorted by status (open, waiting, paid, delivered), and your whole team can answer from the same place instead of crowding around one phone.
- Each conversation shows the customer, their history in Buvvo, and any linked orders.
- The AI answers routine questions automatically once you switch it on; refunds and complaints always come to a human.
- You can attach a product card or send a payment link without leaving the chat.
Two agents won’t talk over each other: a chat locks briefly when someone starts typing, and Buvvo shows whose turn it is. [CONFIRM: chat locking behaviour and timing]
Press ? in the inbox to see keyboard shortcuts for moving through chats quickly. [CONFIRM: inbox keyboard shortcuts]