FAQ, the honest answers edition.

Yes. You keep your existing WhatsApp Business number and connect it to Buvvo through the official Meta WhatsApp Business connection. One thing to know: Meta does not transfer your past chat history when you connect, so back up your chats before you switch on Buvvo.

Connect your WhatsApp Business number through the official Meta connection, add your products manually or with a bulk spreadsheet upload, set up how you want the AI to sound, and switch it on. From there Buvvo answers customers, takes orders, and sends payment links inside WhatsApp.

Yes. The Free plan is ₦0 and includes 50 AI replies a month, basic checkout links, and Pidgin and English AI. Paid plans come with a 7-day free trial. Start free at app.buvvo.ng/register.

Buvvo is built for Nigeria and available to vendors nationwide, from Lagos and Abuja to Port Harcourt, Ibadan, Kano and beyond. Wherever you sell in Nigeria, Buvvo works.

On Scale you can connect up to 5 WhatsApp numbers, each with its own catalog, team, and analytics, all from one Buvvo login.

Pidgin and English. Those are the two languages the AI supports on every plan, including Free.

Yes. Once you switch the AI on, it replies to customers automatically: answering questions, taking orders, and sending payment links. There is no draft mode and nothing to approve. You can switch it off whenever you want.

Yes. You set up the tone yourself, so the AI replies the way your shop talks to customers. It is a setting you configure, not something the AI learns from your past messages.

Refunds and complaints. Those always go to a human on your team, the AI never handles them on its own. Everything else, like product questions, orders, and payment links, it handles automatically.

The AI replies in 0.4 seconds on average, so your customers get an answer almost instantly instead of waiting for you to be free.

Free is ₦0. Growth is ₦5,000 a month. Scale is ₦25,000 a month. Paid plans come with a 7-day free trial, and you can cancel any time. Full breakdown on the Pricing page.

Naira. All Buvvo plans are priced and billed in Naira.

No. Buvvo is a flat monthly subscription, never a per-message charge and never a percentage of your sales. The Free plan includes 50 AI replies a month. [CONFIRM: is 50 replies a month the enforced Free-plan cap, and what are the limits on Growth and Scale?]

Card, bank transfer, and USSD, all paid in Naira.

Yes. You can change plans from your dashboard and cancel any time.

Prices shown are before 7.5% VAT for Nigerian businesses.

Your customers pay by card, bank transfer, or USSD. Buvvo sends a payment link in the chat, and when the customer pays, the payment is confirmed automatically and the order is marked paid in your dashboard.

Money from your sales is paid out to your bank account. [CONFIRM: exact payout timing before publishing, for example same day or next business day.]

No. Buvvo charges a flat monthly subscription, never a percentage of your sales.

No. Buvvo works in Naira only, and customers pay in Naira by card, bank transfer, or USSD. International payments through Stripe are coming soon but are not live yet.

The Buvvo Marketplace is a public directory of Nigerian vendors who sell on WhatsApp. Every vendor gets a shop page showing what they sell, and buyers can find a shop and start a WhatsApp chat with the vendor in one tap.

Search or filter the Marketplace by product, category, or city and state. Each result opens the vendor’s shop page, where you can see their catalog and tap to message them on WhatsApp.

Vendors on the Marketplace are real Nigerian shops selling through their own WhatsApp Business numbers. [CONFIRM: is KYC verification live today? If yes, this answer should describe it; if not, keep the current wording.]

You buy directly from the vendor on WhatsApp, so you can ask questions and confirm details before you pay by card, bank transfer, or USSD through the payment link the vendor sends. Buvvo does not hold your money or offer escrow, so treat it like any direct purchase: chat with the vendor and confirm the order before paying.

Open the vendor’s shop page on the Marketplace and tap to start a WhatsApp chat. The conversation happens in your normal WhatsApp, straight with the vendor.

Sign up for Buvvo and your shop gets a Marketplace listing. A listing is included with every plan, including Free. [CONFIRM: is listing free and open to all vendors immediately on signup?]

No. Your Buvvo shop page is your storefront: buyers can see what you sell and message you on WhatsApp directly from it. No separate website needed.

We take the security of your chats seriously and your customer conversations are only visible to you and the team members you add. [CONFIRM: hosting provider, encryption details, and any certifications before naming them. Older copy wrongly claimed AWS; do not repeat it.]

Your customer chats belong to you, and only you and the team members you add can see them. [CONFIRM: internal access policy and audit logging before adding more detail.]

You can cancel any time, and your data stays yours. [CONFIRM: exact export options per plan and the deletion timeline after cancellation.]

Yes. Buvvo supports team seats, so you and your staff work from one shared inbox with chats sorted by status: open, waiting, paid, delivered. [CONFIRM: how many seats each plan includes and the price of extra seats.]

Email help@buvvo.ng any time. We reply within 4 hours on Growth and Scale, and within 1 business day on Free.

Yes, and it is the fastest way to reach us. Our support WhatsApp line is +234 806 550 2284. You can also email help@buvvo.ng.

Scale comes with a 99.9% uptime commitment. On Free and Growth we work hard to keep Buvvo reliable, but we do not publish a separate uptime figure for those plans.