With a team sharing one inbox, the worst outcome is two people sending the customer the same thing. Buvvo prevents that automatically.
- When an agent starts typing, the chat locks briefly for them.
- Buvvo shows whose turn it is, so the other person knows to hold off.
- When the reply is sent (or the lock expires), the chat unlocks.
The lock is short enough that a chat is never stuck if someone steps away. [CONFIRM: chat locking behaviour and how long the lock lasts]