The AI’s tone is something you set up, not something it learns on its own. Out of the box it uses the vibe you picked during onboarding, and you can adjust it whenever you like.
- Open Inbox → My bot → Tone of voice.
- Choose the tone that fits your shop: Warm & friendly, Pidgin-flavoured, Formal & precise, or Just the facts.
- Save. The AI uses this tone in every reply from then on.
Pick the tone closest to how you already talk to customers. If your chats are full of Pidgin, Pidgin-flavoured will land better than something formal.
You can change the tone any time without losing your other settings, like policies and custom answers.