The more the bot knows about your shop, the more it can answer correctly without you. All of this lives in Inbox → My bot.
Messages
- Greeting message: the first thing new chats see.
- Fallback message: what the bot sends when it isn’t sure, instead of guessing.
Business details & policies
- Business name, support email and support phone.
- Return policy, refund policy and warranty policy: written once, used in answers everywhere.
Custom Q&A
Add your own question-and-answer pairs for the things customers always ask: delivery areas, opening hours, sizing. Use “Preview answer” to test how the bot will respond before you rely on it.
Filling in policies pays off twice: the bot answers policy questions instantly, and your written terms stay consistent across every chat. Refund requests themselves still always go to a human.