A common worry: “If I connect Buvvo, do I get a new number, and what happens to my old chats?” Here’s exactly what happens.
- Same number: Buvvo connects your existing WhatsApp Business number through the official Meta connection. Customers message the same number as before.
- Old chats stay on your phone, but they do not transfer into Buvvo. Meta does not allow past chat history to be imported through the Business Platform.
- Back up your chats before you connect, so you always have a copy of anything important.
- Going forward, new messages land in the Buvvo inbox so your team and the AI can help.
Running more than one shop? On the Scale plan you can connect up to 5 WhatsApp Business numbers, each with its own catalog, team and analytics, under one Buvvo login.