Connecting WhatsApp is the one step that turns Buvvo on. You keep your existing number and your customers keep messaging you the same way they always have.
Before you start
- You have a WhatsApp Business number you control.
- You can receive the verification code on that number or its linked Facebook Business account.
- You’re an Owner or Admin on the Buvvo shop.
- Back up your existing chats first. Connecting through the WhatsApp Business Platform does not transfer past chat history into Buvvo (Meta does not allow it).
Connect it
- In the dashboard, open Shop → WhatsApp.
- Click “Connect WhatsApp”. This opens Meta’s secure embedded signup in a popup.
- Log in to Facebook/Meta and pick (or create) the Business and WhatsApp account for your number.
- Confirm the number and enter the verification code Meta sends.
- Back in Buvvo, the WhatsApp page flips to “Connected”. You’re live.
Buvvo connects through the official Meta/WhatsApp Business connection. Your number stays the same, so there is no “new number” for customers to learn. Past chat history stays on your phone but does not move into Buvvo, which is why backing up first matters.
New chats now flow into Buvvo → Chats. Once you switch the AI on, it replies to customers automatically.
If the connection stalls or shows “Not set on Meta yet”, see Fixing a disconnected or unhealthy WhatsApp number.