When you need to step away for travel, restocking or a public holiday, pausing tells customers what’s happening rather than leaving them hanging. [CONFIRM: the Pause shop feature exists in Settings]
- Open Account → Settings.
- Turn on the “Pause shop” toggle.
- Set the away message customers should see while you’re paused.
- Switch it back off when you reopen.
Pair this with the bot’s fallback message so anyone who writes in still gets a clear, friendly “we’re back on [date]”.