Every order appears in Selling → Orders, linked to the conversation it came from, so you always have the context.
- Open Selling → Orders to see new and in-progress orders.
- Open an order to see the items, the customer, the amount and the linked chat.
- Update its status as you go: confirmed, packed, out for delivery, fulfilled.
- Jump back to the chat from the order to send tracking or a thank-you.
Keeping order status current is what makes your Stats (Shop → Stats) trustworthy. Revenue and fulfilment numbers come straight from here.